Entries by Simon Carlson
Update: AWS Outage Resolved
Web, Mobile and Phone benefit account access restored. Amazon reports that the network device issues impacting companies across the nation since yesterday have been resolved. BASIC Payroll and CDA benefit account web, mobile, and phone access has been restored. As we get back to business, customers should expect increased call volumes and extended hold times […]
Alert: AWS Outages Impacting BASIC Services
A technical problem with Amazon Web Services (AWS) has made the internet and software that AWS powers unreliable in parts of the U.S. This outage is affecting BASIC’s ability to service our CDA and Payroll clients and participants. AWS is experiencing errors that are causing issues for a range of cloud-software programs in its region. […]
